We live in a deeply dynamic and evolving sector, on the threshold of a period of market contraction that will imply a redesign of the organisational structure in fewer dealers and larger groups. Self-driving vehicles and sharing are the main disruption elements that will affect the industry in the coming years, radically changing traditional business plans and converging into a new form of revolutionary mobility. Specifically, the players change, with the increasingly important role of the company fleets, the contents change, that is, "we go towards the Multiservice”, and the needs change, with the need, on the part of those involved in car maintenance, to have more in-depth skills. ”
“Our approach to the market - says Gianfranco Crosta, PGMdi Vamag – is oriented to support entrepreneurs in the development of their companies in an increasingly dynamic context and the contribution of new and exclusive products will be the best response to a complex scenario presently in great transformation. It will be a revolution that, in any case, will bring new opportunities, even to dealers and especially to after-sales operators, a revolution where paradoxically the smallest and least structured will have greater opportunities, being able and needing to build anew, without the need to transform, reduce or forget their own history and their working methods. Technologies are changing on board vehicles and, therefore, the work of those who have to maintain these vehicles is also changing".
The current trends bring the new business no longer to a lift bridge or to the tyre changer, but towards the acceptance and collection of the data that they can provide, the figure of the Technical-Commercial or Acceptance Person and the birth of figures related to marketing will be fundamental for the change, and the possibility of developing new business through a dynamic acceptance is an absolute priority over product and equipment innovations or their renewal. Cross-Selling will allow you to develop new businesses and retain customer loyalty. Marketing and technology, therefore: this will be the new challenge of after-sales and the core business of Multiservice, or the synthesis of the new Dynamic Acceptance by Vamag, a tool that helps in the process of transforming your business from artisan to entrepreneur, without the need to change jobs, but more simply by changing the way you work.
“For some years now - continues Crosta – Vamag has been able to support customers in the design of dynamic work environments that help them develop better workflows and optimise the spaces available, allowing them to add services to be offered. A service, that of design, which combined with innovative and high quality products has allowed the study and development of new solutions and new products that will probably leave a mark or give a strong indication of the way to be pursued. We are there and we will be there, from 40 years until today we have made innovation and technology, culture and passion our work and in the same spirit we are determined to face the challenges of the next 40 years ".
